Frequently Asked Questions

Private companies can use the NemKonto system as private sector payers. Examples include a company that pays salaries to its employees or an insurance company that disburses compensation to policy‑holders.

You can read more about the requirements for becoming a private sector payer here.

A private sector account broker is typically a company that already handles payments either on its own behalf or on behalf of other companies. In order to be connected to the NemKonto system as a private sector account broker, the company must be one of the following:

• A financial institution
• A credit institution
• A payment institution
• An electronic‑money institution
• An insurance company

More information about the requirements to act as a private sector account broker can be found here.

A company may make a payment to a NemKonto when the recipient’s NemKonto is the correct place of payment. For example, a NemKonto is the correct place of payment if the company and the payee have agreed that the payment will be made to the payee’s NemKonto.

If the payee is a natural person, the company must also have a legal basis for processing the payee’s CPR number in order to retrieve the account information from the NemKonto system.

Before the company’s first retrieval of account information from the NemKonto system, it must inform the payee that the payee can at any time tell the company that future payments must not be made to their NemKonto.

Furthermore, the company may only retrieve account information from the NemKonto system if it intends to make a payment to the recipient within four banking days.

Special rules apply when the company pays amounts covered by § 513 of the Danish Administration of Justice Act.

Read the requirements in the NemKonto Act here 

Read more in the associated regulation here.

Each month, nearly 40.000 people change their NemKonto to a different account. This may happen, for example, because they have switched banks or want to use a budgeting account to receive payments. Therefore, private sector payers need to use the NemKonto system every time they make a payment. This ensures that payments are made to the payee's current and chosen bank account. 

The NemKonto system runs 24/7 365 days a year.

The exception is the periods (in the following called service windows) during which it is necessary to carry out system updates, reorganise operations and network connections.

Information about service windows is published on www.digitaliser.dk, where private sector account brokers can stay informed about the operation status of the NemKonto system.

Account lookups may be performed when the private sector payer is scheduled to make a payment to a recipient within four banking days.