Welcome to NemKonto

Questions and answers

Here you can find answers to typical questions from citizens to NemKonto

• What is a NemKonto?

  Your NemKonto is the bank account used by all public authorities when they make payments to you. It is a regular bank account that you are already using. You decide which of your regular bank accounts you want to use as your NemKonto.

  Below are some examples of public payments that are transferred via NemKonto:

  • Child benefits 
  • Tax refunds 
  • Pension payments 
  • Salary to public-sector employees 
  • Welfare payments

• Where can I see my NemKonto?

  When you log into the self-service solution, you can see which one of your bank accounts that has been selected as your NemKonto in the left menu under Din Konto (Your Account). In order to do so, you need to use your MitID or digital signature.

  If you have not yet activated your MitID, you can read more about it at www.mitid.dk.

• Where can I change my NemKonto?

  It is easy to change your NemKonto if, for example, you change bank.

  You can do so in three ways:

  • You can change your NemKonto here at nemkonto.dk. In order to log in to the self-service solution, you need to have MitID. 
  • You can also change your NemKonto in most online banking facilities. 
  • You can contact your bank and ask them to change your NemKonto for you.

• Can I use an account other than my NemKonto to receive a certain payment?

  You can choose to have certain payments – e.g. child benefits – made to an account other than your NemKonto. This is called a specific account. In order to have particular benefits paid into a specific account, e.g. a shared budget account, please contact the public authority paying the benefits.

  Read more about specific account

• What if I do not have a bank account?

  If you do not have a bank account, you have to contact a bank and ask them to open an account for you. You can also choose your spouse’s bank account as your NemKonto.

• Are my account number and account information safe?

  Your information is safe. The public authorities can only transfer money to your NemKonto. They cannot withdraw money from the account or view transactions. Nor can public authorities have direct access to view your account number.

• What if I am not a Danish citizen?

  In Denmark, payments from public authorities are made via NemKonto. As a foreign national living in Denmark with a civil registration number (CPR number), you need to have a NemKonto in order to receive public payments. You can create your NemKonto via the self-service solution by following the link: Self-service solution