Self-Service for Citizens

If you are using your computer and need to approve with the MitID app, a QR code will appear on your computer screen. You need to scan the QR code with the MitID app before you can swipe to approve.

If you need more information on what to do, you can find help here. You can also get guidance on how to scan QR codes on MitID's website.

If you use your phone to access the internet — for example, to log in to borger.dk with the MitID app — you will automatically be redirected to the MitID app, when you press a single button. Then you can swipe to approve.

If you need more information about what to do, you can find it here. You can also get help if you are unable to approve, as well as find frequently asked questions and answers.

If you use a tablet to access the internet — for example, to log in to borger.dk — but want to use the MitID app on your phone, you will need to scan a QR code on the tablet. You must scan the QR code with the MitID app before you can swipe to approve. This also applies if you, for example, use your phone but want to approve with the MitID app installed on a different phone.

If you need more information regarding the process of scanning QR-codes, you can find here: Approve with QR-codes

If you are unable to scan QR codes, for example due to a visual or motor impairment, or if your phone’s camera is broken, there is an alternative: entering a one-time code. You will need to enter a one-time code in your MitID app before you can swipe to approve.

By default, the MitID app is set to scan QR codes. Therefore, you must change the setting in the MitID app if you wish to use one-time codes. It takes 1 hour from when you request the change until it takes effect. This delay is for security reasons, as it involves changing a personal setting.

If you need to know more about what to do, you can find more here, including help to scan QR codes and how to switch to approve with a one-time code.

If you cannot log into the self-service solution, please contact MitID Support. You can find contact details and further information at www.mitid.dk.