Welcome to NemKonto

Questions and answers

Here you can find answers to typical questions from citizens to NemKonto

• What is a NemKonto?

  Your NemKonto is the bank account used by all public authorities in Denmark, when they make payments to you. It is a regular bank account that you already have. You decide which of your regular bank accounts, you want to use as your NemKonto.

  Below are some examples of payments that are transferred via NemKonto:

  • Child benefits 
  • Tax refunds 
  • Pension payments 
  • Salary to public-sector employees 
  • Welfare payments

• Where can I see my NemKonto?

  When you log in to the self-service solution, you can see on the front page under “Your NemKonto” which of your bank accounts is selected as your NemKonto.

  If you have a foreign NemKonto, you need to click on the “Foreign NemKonto” menu in the self-service solution to see which bank account is your NemKonto.

  You need to use MitID to access the self-service solution.

  If you have not yet activated your MitID, you can read more about how to do that at www.mitid.dk.

• Can I change my NemKonto?

  It is easy to change your NemKonto if, for example, you change banks.

  You can do so in three ways:

  • You can change your NemKonto here at nemkonto.dk. In order to log in to the self-service solution, you need to have MitID.
  • You can also change your NemKonto online with most banking services.
  • You can contact your bank and ask them to change your NemKonto for you.

• Can I receive a specific type of payment in an account other than my NemKonto?

  You can have certain payments – e.g. child benefits – transferred to an account other than your NemKonto. This is called a payment specific account. In order to have particular benefits paid into a payment specific account, e.g. a shared budget account, please contact the public authority paying the benefits.

  Read more about payment specific accounts here.

• What if I do not have a bank account?

  If you do not have a bank account, you have to contact a bank and ask them to open an account for you. You can also choose your spouse’s bank account as your NemKonto.

• Are my account number and account information safe?

  Your information is safe. The public authorities can only transfer money to your NemKonto. They cannot withdraw money from the account or view transactions. Nor do public authorities have direct access to view your account number.

• What if I am not a Danish citizen?

  In Denmark, payments from public authorities are made via NemKonto. As a foreign national living in Denmark with a civil registration number (CPR number), you need to have a NemKonto in order to receive payments from public authorities. You can create your NemKonto via the self-service solution by following the link: Self-service solution

  Read more about foreign nationals and NemKonto here.