Frequently asked questions

Find answers to frequently asked questions (FAQ)

Most frequently asked questions (FAQ) about NemKonto "Easy Account".

What is a NemKonto?
Who needs to have a NemKonto?
Why introduce NemKonto?
How do I inform the authorities about my NemKonto?
What if I haven't got a bank account?
What if I cannot get a bank account?
Can I still receive my money by check?
Who can see my account number?
What if I change my bank or my account?
Can I receive public payment to an account other than my NemKonto?
What does it cost to set up a NemKonto?
Where can I get more information?

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What is a NemKonto?

A NemKonto is a normal bank account which you already have, and you assign it as your NemKonto. All payments from public institutions will be transferred directly to this account.

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Who needs to have a NemKonto?

All citizens and companies in Denmark.

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Why introduce NemKonto?

NemKonto is part of a project to digitize the Danish public sector. There are numerous advantages with NemKonto – for the government, for citizens and for companies:

  • You no longer need to go to the bank to cash checks from public institutions.
  • You can assign or change your account information at one place.
  • Public offices save time and money by avoiding payments in cash or check.
  • Public authorities will use less time updating account information.

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How do I inform the authorities about my NemKonto?

  • Contact your bank and inform them which account to assign as your NemKonto
  • Visit www.nemkonto.dk and assign a account number yourself. You can only do this if you have a NemID or a digital signature.
  • Change your NemKonto in your home banking system – 90 pct. of the Danish banks offer this service.

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What if I haven't got a bank account?

If  you don’t have a bank account then you can use your spouse’s account, and assign that as you NemKonto
If you haven’t got access to any account through a spouse, you can choose a bank and ask them to open an account for you and the you can assign that as your NemKonto.

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What if I cannot get a bank account?

In this case you must contact the public office from where you receive payment. They’re required to make the payments to you, and can probably help you find a solution.

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Can I still receive my money by check?

In principle, the money can no longer be paid by check once NemKonto takes effect. However, there might be special cases where a public entity is unable to make payments electronically. In such cases, it’s up to the particular public office to find a solution.

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Who can see my account number?

The only ones who can see your entire NemKonto number and the account information are you and your bank.

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What if I change my bank or my account?

You have to change your NemKonto if you get a new bank. You can also do it yourself at www.nemkonto.dk if you have a NemID or a digital signature. You can also contact your bank to change your NemKonto.

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Can I receive public payment to an account other than my NemKonto?

You only have one account which is assigned as a NemKonto. However, it’s also possible to assign a “specific account” for particular payments. A specific account requires a separate submission which is not updated automatically. So it’s advisable to use your NemKonto to the extent possible.

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What does it cost to set up a NemKonto?

It is free of charge for both citizens and companies to assign an account as a NemKonto.

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Where can I get more information?

If you can't find an answer for your question her on www.Nemkonto.dk you’re also welcome to call NemKonto Support at +45 44 60 63 68.

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